Returns & Refund Policy

At Globale Agro Trading, customer satisfaction is our priority. We strive to provide quality seeds and agricultural products. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Return or Replacement

You may request a return or replacement if:

• You receive the wrong item or variety.
• The product is damaged or tampered with during transit.
• The product is expired or past usable shelf life on delivery.

All return requests must be made within 7 days of receiving the product. Requests beyond this period may not be entertained.

2. Non-Returnable Items

Due to the sensitive nature of agricultural inputs, we cannot accept returns for:

• Opened, used, or partially used seed packets
• Items damaged due to mishandling or improper storage by the customer
• Products purchased under discounts or promotional offers (unless defective)

3. How to Request a Return

To initiate a return:

1. Write to us at support@globaleagro.org
2. Mention your Order ID, reason for return, and attach clear photos if applicable
3. Our support team will verify and schedule a pickup or replacement if approved

4. Refund Timeline

Once we receive the returned product and inspect it, we will:

• Approve or reject the refund based on condition
• Initiate the refund to your original payment method (within 5–7 working days)
• Notify you via email once the refund is processed

If your return is approved but refund is delayed, please check:

• Your bank statement
• With your payment provider

5. Cancellation Policy

You may cancel your order before it is dispatched by writing to us at support@globaleagro.org. Orders once shipped cannot be cancelled.

6. Need Help?

For any queries related to refunds, cancellations, or return shipments, reach us at:
📧 support@globaleagro.org